We Offer
UX & CX Research
Imagine a place where UX researchers, UX designers, and product strategists work in creative harmony with you – that’s Fresh. From ethnographic research to user persona studies to customer interviews, we have experienced designers who understand the value of getting customer insights, proving hypothesis, and evaluating options, not designing based on feelings or assumptions. With our premier UI/UX industry talent working on UX research, we can provide enough research to justify important design decisions that contribute to the creation of user experiences that are worth talking about.
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UX and CX
User Experience (UX) deals with people connecting with your product and the experience they receive from that interaction.
Customer Experience (CX) encompasses all the interactions a person has with your brand. It might be measured in the overall experience, the possibility to continue use, and the possibility to recommend to others.
Your Users
Developing a concrete understanding of your users, their hopes and aspirations, and their goals is essential. If you're seeking to create a tool that accomplishes their goals and draws their loyalty, then research is essential. Through extensive customer and stakeholder interviews, contextual inquiry, and meticulous ethnographic research, we'll gather the data necessary to inform subsequent strategic considerations and design decisions
Your Science
Fresh has boiled UX down to a science. Coupled with great design ideas and experience, our UI/UX team utilizes various testing methods, tools, principles, and analyses to research what's working and what's not. In addition to standard User Testing & Observation, we have 6 different testing methods to use at the wireframe, mockup, and prototype stages. Deliverables include quantitative and qualitative insights, with solid recommendations that ameliorate problems.
Your Deliverables
Since 2007, we've been honing and refining how we work together and collaborate with our clients. Our comprehensive research and analysis process is a result of learning what methods work best. From this experience we've developed a series of tangible deliverables that give insights to the product and design strategy. Thousands of projects and hundreds of clients later, we stand firmly behind our belief that user research does matter for high-end experiences.
SOME REASONS TO WORK TOGETHER
The End-To-End Experience & Set Of Interactions
Why Choose Us?
Siss Global’s UX/CX research methods deliver a workable digital solution, designed to achieve your existing platform and meet your goals. Our research experts focus on understanding your users’ behaviours, their requirements, their online needs, and their overall motivations.
Using effective observational techniques, task analysis, and other feedback, we will get to the focal point of your user experience ecosystem, and find ways to deliver an improved user experience. Whether it is the contact your design has on your audience, the usability that you deliver, or the end-to-end experience, our deep knowledge of research methods will help us to offer you an effective digital solution, designed to complement your existing platform and meet your goals.
Years Of Experience
Successful Projects
Team Members
Happy Clients
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